Chauffeur Mates Service Guidelines
Welcome Statement:
At Chauffeur Mates, we prioritize clarity and customer understanding in our services. This guide outlines the key terms and conditions for our clients, ensuring awareness of their obligations and privileges while engaging with our services.
1. Essential Details:
- Web Portal: Explore our services at Chauffeur Mates
- Business Identity: Chauffeur Mates
Core Services:
- Chauffeur Mates is your trusted partner for Transfers/Private Hire Services, offering seamless airport transfers to and from prominent London airports including Heathrow, Gatwick, Luton, Stansted, London City, and Southend.
- Registration and Compliance: (##########)
2. Terms of Reservation:
Making a reservation with Chauffeur Mates implies acceptance of these terms. A booking is considered confirmed once we issue a confirmation email/SMS to the client.
3. Cancellation and Reimbursement Policy:
- Full refund: Cancellation upto 24 hours before departure
- Half refund: 24- 6 hours before departure
- No refund: 6 hours to departure time
4. Price Assurance:
Our prices are locked in at the time of booking confirmation, highlighting our dedication to transparency in pricing.
5. Child Transport Safety:
In accordance with UK Government Guidelines, we facilitate the travel of children and infants without the mandatory use of car seats. However, we offer specific car seats upon request for an additional fee.
6. Vehicle Selection:
Customers are responsible for choosing the right vehicle to fit their passenger and luggage needs. Chauffeur Mates offers a varied fleet and commits to quick solutions in case of any discrepancies.
7. Lost and Found Measures:
Chauffeur Mates promptly acts to return any items left in our vehicles to their rightful owners and ensures safekeeping of such items until they are reclaimed.
8. Waiting Policy:
Above 45 minutes waiting – Waiting charge is applicable based on the class of the vehicle
We recommend that all our esteemed clients thoroughly review these terms to ensure a pleasant and efficient experience with Chauffeur Mates.